Impact of knowledge sharing on employees' service quality : the moderating role of artificial intelligence
Tuyet-Mai Nguyen and Ashish Malik
| Year of publication: |
2022
|
|---|---|
| Authors: | Nguyen, Mai ; Malik, Ashish |
| Published in: |
International marketing review. - Bingley : Emerald, ISSN 1758-6763, ZDB-ID 2032066-8. - Vol. 39.2022, 3, p. 482-508
|
| Subject: | Artificial intelligence | Challenges | Customer satisfaction | Employee service quality | Hotels | Knowledge sharing | Dienstleistungsqualität | Service quality | Künstliche Intelligenz | Wissenstransfer | Knowledge transfer | Kundenzufriedenheit | Hotellerie | Hotel industry | Wissensmanagement | Knowledge management | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IMR-02-2021-0078 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013396271