Impact of logistic flows of service quality and delivery dimension towards customer satisfaction : an empirical study
Neha Choudhary, Anand Prasad Sinha and Somnath Mukherjee
| Year of publication: |
2025
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| Authors: | Choudhary, Neha ; Sinha, Anand Prasad ; Mukherjee, Somnath |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1750-0672, ZDB-ID 2447880-5. - Vol. 15.2025, 1/2, p. 116-150
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| Subject: | customer satisfaction | delivery system | e-commerce | service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Qualitätsmanagement | Quality management | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJECRM.2025.145717 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015413237