Impact of Participative Service Relationships on Quality, Satisfaction and Retention: An Exploratory Study
| Year of publication: |
1999
|
|---|---|
| Authors: | Ennew, Christine T. ; Binks, Martin R. |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 46.1999, 2, p. 121-132
|
| Publisher: |
Elsevier |