Impact of service climate dimensions on customer service quality : test of a multilevel model
Amit Gupta
| Year of publication: |
2022
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|---|---|
| Authors: | Gupta, Amit |
| Published in: |
South Asian journal of management : SAJM. - Hyderabad : AMDISA, ISSN 0971-5428, ZDB-ID 2446149-0. - Vol. 29.2022, 1, p. 7-29
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| Subject: | Multilevel modeling | Service climate | Service behaviors | Service capability | Service climate strength | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Klimawandel | Climate change | Dienstleistungsmanagement | Service management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013326791