Impact of service quality and environmental practices on hotel companies : an empirical approach
Year of publication: |
2022
|
---|---|
Authors: | Perramon, Jordi ; Oliveras-Villanueva, Marc ; Llach, Josep |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 107.2022, p. 1-9
|
Subject: | Hospitality | Quality management practices | Environmental management practices | Financial performance | Competitiveness | Resource-based view | Umweltmanagement | Environmental management | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Qualitätsmanagement | Quality management | Ressourcenorientierter Ansatz | Unternehmenserfolg | Firm performance | Krankenhaus | Hospital |
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