Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Binita Shrestha
| Year of publication: |
2019
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|---|---|
| Authors: | Shrestha, Binita |
| Published in: |
Nepalese journal of finance : a publication of Uniglobe College. - Kathmandu, Nepal : Uniglobe College, ISSN 2392-4144, ZDB-ID 2982408-4. - Vol. 6.2019, 4, p. 91-102
|
| Subject: | customer satisfaction | customer loyalty | service quality | reliability | empathy | responsiveness | assurance | network quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management | Telekommunikationssektor | Telecommunications industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014494139