Impact of transformational leadership on service delivery behaviours of frontline service employees
Hemang Jauhari, Manish Kumar, Jayesh Pandey
| Year of publication: |
2024
|
|---|---|
| Authors: | Jauhari, Hemang ; Kumar, Manish ; Pandey, Jayesh |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 79.2024, Art.-No. 103816, p. 1-15
|
| Subject: | Affective commitment | Prescribed service delivery behaviour | Proactive customer service behaviours | Role-breadth self-efficacy | Service delivery behaviours | Service organization | Transformational leadership | Kundenservice | Customer service | Führungsstil | Leadership style | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Öffentliche Dienstleistung | Public services | Arbeitsverhalten | Work behaviour | Verhalten in Organisationen | Organizational behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.103816 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015098526