Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality
| Year of publication: |
2012
|
|---|---|
| Authors: | Po-An Hsieh, J J ; Rai, Arun ; Petter, Stacie ; Zhang, Ting |
| Published in: |
Management information systems : mis quarterly. - Minneapolis, Minn : Soc, ISSN 0276-7783, ZDB-ID 4050897. - Vol. 36.2012, 4, p. 1065-1080
|