Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Isabelle Brun, Lova Rajaobelina, Line Ricard, Annick Fortin
| Year of publication: |
December 2017
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| Authors: | Brun, Isabelle ; Rajaobelina, Lova ; Ricard, Line ; Fortin, Annick |
| Published in: |
Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 22.2017, 4, p. 141-149
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| Subject: | Online relationship quality | Banks | Financial cooperatives | Website characteristics | Website | Beziehungsmarketing | Relationship marketing | Bank | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1057/s41264-017-0036-3 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011815903