Impacting the Processes of Global Software Teams: A Communication Technology Perspective

This paper discusses how communication is managed and how communication tools are used among the global software teams. The paper identifies the actors, the tools, media and contents that impact the formal and informal communication in the global software teams. It further illustrates the impact of the communication technology in managing requirements, project status and project experiential knowledge and processes to manage these knowledge areas. Managing the requirements knowledge is a critical process of global teams. The very nature of requirements and the different domain specializations of players involved in capturing the requirements result in equivocal and uncertain communication. The paper also explores the nature of project status knowledge and project experiential knowledge and how the same is impacted by communication technology.