Impacts of customer incivility and abusive supervision on employee performance : a comparative study of the pre- and post-COVID-19 periods
Yuhyung Shin, Won-Moo Hur, Hansol Hwang
| Year of publication: |
2022
|
|---|---|
| Authors: | Shin, Yuhyung ; Hur, Won-Moo ; Hwang, Hansol |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 16.2022, 2, p. 309-330
|
| Subject: | Abusive supervision | COVID-19 | Customer incivility | Emotional exhaustion | Job performance | Coronavirus | Arbeitsverhalten | Work behaviour | Arbeitsleistung | Emotion | Führungsstil | Leadership style | Stress | Work stress | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-021-00456-7 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013273619