Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce

Alessandro Silva de Oliveira, Gustavo Quiroga Souki, Dirceu da Silva, Matheus Alberto Rodrigues Silva and Francisco de Assis da Silva Medeiros

Year of publication:	2023
Authors:	Oliveira, Alessandro Silva de ; Souki, Gustavo Quiroga ; Silva, Dirceu da ; Silva, Matheus Alberto Rodrigues ; Medeiros, Francisco de Assis da Silva
Subject:	Consumer behaviour \| Electronic commerce \| Online business \| Online platforms \| Services quality \| Services recovery \| Electronic Commerce \| E-commerce \| Konsumentenverhalten \| Dienstleistungsqualität \| Service quality \| Online-Handel \| Online retailing \| Kundenzufriedenheit \| Customer satisfaction \| Digitale Plattform \| Digital platform \| Beschwerdemanagement \| Complaint management \| Produktqualität \| Product quality \| Beziehungsmarketing \| Relationship marketing \| Social Web \| Social web \| Virales Marketing \| Viral marketing

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/IJQRM-06-2022-0175 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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