Implementing a customer‐focused strategy: Refining communication processes at The UK Environment Agency

The Environment Agency needed to identify key areas of its communication processes for improvement in order to engage employees in major change. Summit‐IMM senior consultants Clive Hicks and Rory Gear explain how simplifying processes and introducing workshops helped align service strategy with the wider organizational focus.

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Year of publication:	2006
Authors:	Hicks, Clive ; Gear, Rory
Published in:	Strategic HR Review. - Emerald Group Publishing Limited, ISSN 1758-8537, ZDB-ID 2094427-5. - Vol. 5.2006, 2, p. 20-23
Publisher:	Emerald Group Publishing Limited
Subject:	HR \| Engagement \| Change management

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/14754390680000862 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015014906