Implementing effective TQM

According to recent figures, only 20-36% of organizations that have attempted to implement a TQM program have achieved some sort of significant or even tangible improvements in quality, productivity, competitiveness or financial return. So why is this much hailed management tool failing to live up to expectations? One possible reason is the all-encompassing nature of Total Quality Management

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Year of publication:	2005
Authors:	Group, Emerald
Publisher:	Bradford : Emerald Group Publishing Limited
Subject:	Qualitätsmanagement \| Quality management \| Einführung \| Implementation \| Strukturgleichungsmodell \| Structural equation model

Extent:	Online-Ressource (74 p.)
Type of publication:	Book / Working Paper
Language:	English
Notes:	Description based upon print version of record Cover; Introduction; Corporate ethics in TQM: management versus employee expectations and perceptions; Does soft TQM predict employees' attitudes?; Have TQM organisations adjusted their performance management (appraisal) systems?; Looking through and beyond the TQM horizon: Lessons learned from world-class companies; Total quality management (TQM): an overview; TQM: why it will again become a top management issue;
ISBN:	978-1-84663-283-9 ; 978-1-84663-283-9
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012675549