Implementing quality in property management – The case of Singapore

This paper examines the property management industry’s attitude in Singapore towards quality. The survey findings show that more firms are becoming aware of the benefits of seeking ISO certification and seeing the need for adopting quality practices in order to have a competitive edge. A case study of an actual property management firm documents the process and procedure in implementing a quality system and in seeking ISO 9000 certification.

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Year of publication:	1999
Authors:	Chin, Lawrence ; Khee Poh, Lam
Published in:	Property Management. - MCB UP Ltd, ISSN 1758-731X, ZDB-ID 2024622-5. - Vol. 17.1999, 4, p. 310-320
Publisher:	MCB UP Ltd
Subject:	Property management \| Quality \| ISO 9000 \| Benchmarking \| Certification

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/02637479910299624 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014972002