Implementing of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study : kitchen worktops factory
Vahid Nabavi, Majid Azizi and Mehdi Faezipour
| Year of publication: |
2014
|
|---|---|
| Authors: | Nabavi, Vahid ; Azizi, Majid ; Faezipour, Mehdi |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 31.2014, 8, p. 921-937
|
| Subject: | Customer satisfaction | AHP | ISO 9001 | CSI | Kitchen worktops | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Standardisierung | Standardization | AHP-Verfahren | AHP approach | Dienstleistungsqualität | Service quality | Einführung | Implementation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010413632