Implemention of an information and commucation technology in an developing country : a multimethod longitudinal study in a bank in India

Viswanath Venkatesh (Department of Information Systems, Sam M. Walton College of Business, University of Arkansas, Fayetteville, Arkansas; Department of Management and Marketing, Hong Kong Polytechnic University, Kowloon, Hong Kong), Hillol Bala (Department of Operations and Decision Technologies, Kelley School of Business, Indiana University, Bloomington, Indiana), V. Sambamurthy (Department of Accounting and Information Systems, Eli Broad College of Business, Michigan State University, East Lansing, Michigan)