Implicit managerial theories about followers and customers
Year of publication: |
2017
|
---|---|
Authors: | Hommelhoff, Sabine |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 27.2017, 1, p. 47-68
|
Subject: | Customer relationships | Management | Leadership styles | Customer service | Theory X | Implicit customer theories | Implicit theories | Theory Y | Beziehungsmarketing | Relationship marketing | Theorie | Theory | Führungsstil | Leadership style | Kundenservice |
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