Importance-performance analysis in tourism : a framework for researchers
Ivan Ka Wai Lai; Michael Hitchcock
| Year of publication: |
2015
|
|---|---|
| Authors: | Lai, Ivan K. W. ; Hitchcock, Michael |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 48.2015, p. 242-267
|
| Subject: | Importance-performance analysis | Research framework | Hospitality and tourism | Tourismuswirtschaft | Tourism industry | Tourismus | Tourism | Gastgewerbe | Hospitality industry | Kundenzufriedenheit | Customer satisfaction | Tourismusforschung | Tourism research | Performance-Messung | Performance measurement | Bibliometrie | Bibliometrics | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010508394