Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
R. Meikanda Ganesh Kumar, T. Jothimurugan, P. Anbuoli
| Year of publication: |
2018
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|---|---|
| Authors: | Kumar, R. Meikanda Ganesh ; Jothimurugan, T. ; Anbuoli, P. |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 30.2018, 1, p. 98-119
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| Subject: | SERVQUAL dimensions | SDs | consumers' expectations | factor analysis | profile factors | service quality | SQ | Dienstleistungsqualität | Service quality | Faktorenanalyse | Factor analysis | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Qualitätsmanagement | Quality management | Versicherung | Insurance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011878423