Improve customer service through organisational learning: a case study
| Year of publication: |
2005
|
|---|---|
| Authors: | Chen, Jason C. H. ; Chong, P. Pete ; Gering, Kip ; Chuang, Ta-Tao |
| Published in: |
International journal of innovation and learning : IJIL. - Olney, Bucks. : Inderscience Enterprises, ISSN 1471-8197, ZDB-ID 21516662. - Vol. 2.2005, 1, p. 79-89
|