Improved service system design using Six Sigma DMAIC for a major US consumer electronics and appliance retailer
| Year of publication: |
2008
|
|---|---|
| Authors: | Kumar, Sameer ; Strandlund, Erika ; Thomas, Douglas |
| Published in: |
International journal of retail & distribution management. - Bradford : Emerald, ISSN 0959-0552, ZDB-ID 10268844. - Vol. 36.2008, 11-12, p. 970-994
|