IMPROVEMENT OF SYSTEM OF SERVICE OF PASSENGERS ON THE SOUTHERN RAILWAY ON THE BASIS OF THE RESULTS OF MARKETING RESEARCH

The article is devoted to revealing of the factors reducing quality of service of passengers on the Southern railway, by carrying out of marketing researches. The complex of actions for improvement of system of service of consumers of transport services is offered.

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Year of publication:	2011
Authors:	NAUMOVA E.E. ; ANTONOVA A.I. ; GOLOVAN’ L.V.
Published in:	ВІСНИК ЕКОНОМІКИ ТРАНСПОРТУ І ПРОМИСЛОВОСТІ. - CyberLeninka. - 2011, 3, p. 212-217
Publisher:	CyberLeninka Украинская государственная академия железнодорожного транспорта
Subject:	СЕРВіСНЕ ОБСЛУГОВУВАННЯ \| МАРКЕТИНГОВЕ ДОСЛіДЖЕННЯ \| ЗАЛіЗНИЧНИЙ ТРАНСПОРТ \| ПАСАЖИРСЬКі ПЕРЕВЕЗЕННЯ \| ЯКіСТЬ \| КОНКУРЕНТОСПРОМОЖНіСТЬ \| SERVICE \| MARKETING RESEARCH \| RAILWAY TRANSPORT \| PASSENGER TRANSPORTATIONS \| QUALITY \| COMPETITIVENESS

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Type of publication:	Article
Source:	RePEc - Research Papers in Economics

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