Improving airport services using sentiment analysis of the websites
Year of publication: |
April 2017
|
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Authors: | Gitto, Simone ; Mancuso, Paolo |
Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 22.2017, p. 132-136
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Subject: | Airports | Airport passengers' perceptions | Sentiment analysis | Flughafen | Airport | Website | Kundenzufriedenheit | Customer satisfaction | Emotion | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Passagierluftverkehr | Air passenger transport |
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