Improving consumer commitment through the integration of self-service technologies : a transcendent consumer experience perspective
Wei Wei (Ph.D) (Assistant Professor), Edwin Torres, Nan Hua (Ph.D) (Assistant Professor), Nan Hua (Ph.D) (Associate Professor)
| Year of publication: |
October 2016
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|---|---|
| Authors: | Wei, Wei ; Torres, Edwin ; Hua, Nan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 59.2016, p. 105-115
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| Subject: | Self-service technologies (SSTs) | Transcendent customer experience | Extrinsic | Intrinsic | Consumer commitment | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2016.09.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011609958