Improving customer complaint management by automatic email classification using linguistic style features as predictors
Kristof Coussement; Dirk Van den Poel
| Year of publication: |
2008
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|---|---|
| Authors: | Coussement, Kristof ; Van den Poel, Dirk |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 51654-5. - Vol. 44.2007/08, 4, p. 870-882
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| Subject: | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Callcenter | Call centre | E-Mail | E-mail | Management-Informationssystem | Management information system |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003670799