Improving donation service design : expanding choice to increase perceived justice and satisfaction
Nea North and Cornelia (Connie) Pechmann
| Year of publication: |
2024
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|---|---|
| Authors: | North, Nea ; Pechmann, Cornelia |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 5, p. 564-577
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| Subject: | Charities | Choice | Donation services | Justice | Nonprofits | Power | Satisfaction | Service design | Vulnerability | Fundraising | Gerechtigkeit | Nonprofit-Organisation | Nonprofit organization | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gemeinnützige Organisation | Charitable organization | Zufriedenheit | Dienstleistungsinnovation | Service innovation | Wohltätigkeit | Charity |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-01-2023-0001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015110361