Improving frontline service employees' innovative behavior using conflict management in the hospitality industry : the mediating role of engagement
Hyo Sun Jung, Hye Hyun Yoon
| Year of publication: |
December 2018
|
|---|---|
| Authors: | Jung, Hyo Sun ; Yoon, Hye Hyun |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 69.2018, p. 498-507
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| Subject: | Conflict management | Engagement | Innovative behavior | Frontline employee | Hospitality industry | Gastgewerbe | Arbeitsverhalten | Work behaviour | Hotellerie | Hotel industry | Innovation | Konfliktregelung | Dispute settlement | Leistungsmotivation | Work motivation | Krankenhaus | Hospital | Beziehungsmarketing | Relationship marketing | Betrieblicher Konflikt | Workplace conflict |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2018.06.035 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011903598