Improving internet service providers competitiveness : ISP's perception regarding customer satisfaction
Sina Shokoohyar, Sajjad Shokouhyar, Anae Sobhani, Sepide Naseri
| Year of publication: |
2021
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|---|---|
| Authors: | Shokoohyar, Sina ; Shokouhyar, Sajjad ; Sobhani, Anae ; Naseri, Sepide |
| Published in: |
International journal of business and systems research : IJBSR. - Genève : Inderscience Enterprises, ISSN 1751-2018, ZDB-ID 2435974-9. - Vol. 15.2021, 3, p. 292-316
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| Subject: | assessing services | internet services | data mining | clustering | fuzzy Kano model | Kundenzufriedenheit | Customer satisfaction | Internet | Digitale Dienste | Web-based service | Data Mining | Data mining | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Telekommunikationssektor | Telecommunications industry | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Clusteranalyse | Cluster analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBSR.2021.114935 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012513963