Improving ITIL compliance using change management practices: a finance sector case study
| Year of publication: |
2012
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|---|---|
| Authors: | Yamakawa, Peter ; Noriega, Claudio Obregón ; Linares, Alfredo Novoa ; Ramírez, Willy Vega |
| Published in: |
Business process management journal. - Bradford : Emerald, ISSN 1463-7154, ZDB-ID 13799617. - Vol. 18.2012, 6 (2.11.), p. 1020-1036
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