Improving maritime safety through enhancing marine process management : the application of balanced scorecard

Purpose: This research aims to deal with the analysis of the concept of balance scorecard (BSC) integrated maritime process management in a marine course. Design/methodology/approach: Several research studies found that managers lacked a basic understanding of a BSC approach to evaluate a maritime course. This paper analyzes the theoretical and practical approach of strategic BSC tool, analyzing the risks and threats regarding marine accidents. Findings: The conclusion is that the BSC can be applied as a maritime process management to course design. Students were assigned a BSC project in a foundational course and completed a survey to establish if the BSC enhanced their knowledge and understanding of maritime process within a maritime safety process. Research limitations/implications: Future research would be advised to include a more geographically and randomly selected maritime accident sample. Practical implications: Based on the application of BSC, it was concluded that a better understanding of how maritime safety process management operates holistically was attained. Originality/value: This research sheds light on a phase of the maritime safety process that has been neglected so far in the maritime education training and generates insights for maritime industry how they can formalize this process and how they can deal with it more systematically.