Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
by Terry G. Vavra
| Year of publication: |
1997
|
|---|---|
| Authors: | Vavra, Terry Gwyn |
| Publisher: |
Milwaukee, Wis. : ASQ Quality Press |
| Subject: | Verbraucherzufriedenheit | Messung |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVIII, 490 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-87389-405-7 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004505453