Improving Outpatient Healthcare Quality : Understanding the Quality Dimensions

Based on literature review, we derive a set of dimensions that influence patient-perceived health care quality. Utilizing outpatient survey data from 222 different physicians, we identified six underlying quality factors and classified them according to the derived dimensions. These quality factors explain approximately 51 percent of the variation in overall patient-perceived health care quality

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Year of publication:	2013
Authors:	Ward, Keith ; Rolland, Erik ; Patterson, Raymond
Publisher:	[S.l.] : SSRN
Subject:	Gesundheitsversorgung \| Health care \| Dienstleistungsqualität \| Service quality \| Krankenhaus \| Hospital \| Qualitätsmanagement \| Quality management \| Gesundheitswesen \| Health care system \| Produktqualität \| Product quality
Description of contents:	Abstract [papers.ssrn.com]

Extent:	1 Online-Ressource
Type of publication:	Book / Working Paper
Language:	English
Notes:	In: Health Care Management Review, October/December 2005, Volume 30, Issue 4, pp 361-371 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments June 1, 2004 erstellt Volltext nicht verfügbar
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014038813