IMPROVING PERCEPTUAL DIMENSION OF KNOWLEDGE QUALITY BY AUDIT TECHNIQUES

This paper present the problems linked to the knowledge quality concept, taking into account the logical, the structural and the perceptual dimensions of knowledge quality. The logical dimension is based on data and software applications quality and can be improved by technical and computerized environment control audit. The structural dimension is discussed in connection with modularity, data base object model and redundancy check. To improve the perceptual dimension of knowledge quality we analyze the possibility of using the performance audit techniques. Thus way it can be offered to the managers the perception that data and knowledge have been well evaluated, in according with clear hypothesis, operational risks and with no missing analytical data. Two indicators, GPS - Quantitative Precision of the Supplier and TSD Total Stock Duration, are presented as examples of how the perceptual dimension can be improved by the performance audit.