Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel
| Year of publication: |
2003
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|---|---|
| Authors: | Patricio, Lia ; Fisk, Raymond P. ; Cunha, Jo~ao Falc~ao e. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 13.2003, 6, p. 471-482
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