Improving service delivery: Investigating the role of information sharing, job characteristics, and employee satisfaction
| Year of publication: |
2011
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|---|---|
| Authors: | Bontis, Nick ; Richards, David ; Serenko, Alexander |
| Published in: |
The learning organization : TLO ; the international journal of knowledge and organizational learning management. - Bradford : Emerald, ISSN 0969-6474, ZDB-ID 13753368. - Vol. 18.2011, 3 (19.4.), p. 239-251
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