Improving service delivery : investigating the role of information sharing, job characteristics, and employee satisfaction
Nick Bontis; David Richards and Alexander Serenko
| Year of publication: |
2011
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|---|---|
| Authors: | Bontis, Nick ; Richards, David ; Serenko, Alexander |
| Published in: |
The learning organization : TLO ; the international journal of critical studies in organizational learning. - Bingley : Emerald Group Publishing Limited, ISSN 0969-6474, ZDB-ID 1375336-8. - Vol. 18.2011, 3, p. 239-250
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| Subject: | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Arbeitsbedingungen | Working conditions | Wissensmanagement | Knowledge management | Nordamerika | North America |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009158283