Improving service quality by capitalising on an integrated Lean Six Sigma methodology
| Year of publication: |
2006
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|---|---|
| Authors: | Su, Chao-Ton ; Chiang, Tai-Lin ; Chang, Che-Ming |
| Published in: |
International journal of six sigma and competitive advantage : IJSSCA. - Olney, Bucks : Inderscience Enterprises, ISSN 1479-2494, ZDB-ID 21649224. - Vol. 2.2006-07, 1, p. 1-22
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