Improving service quality in healthcare organisations through geomarketing statistical tools
Mauro Cavallone, Francesca Magno and Alberto Zucchi
| Year of publication: |
2017
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|---|---|
| Authors: | Cavallone, Mauro ; Magno, Francesca ; Zucchi, Alberto |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 29.2017, 5, p. 690-704
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| Subject: | Quality improvement | Healthcare organisations | Geomarketing | Customer journey | Gravitational models | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Qualitätsmanagement | Quality management | Krankenhaus | Hospital |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-12-2016-0104 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011799103