Improving service quality in the global economy : achieving high performance in public and private sectors
Michael E. Milakovich
| Year of publication: |
2006 ; 2. ed
|
|---|---|
| Authors: | Milakovich, Michael E. |
| Publisher: |
Boca Raton, Fla. [u.a.] : Auerbach |
| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Dienstleistungsmanagement | Service management | Privatwirtschaft | Private sector | Öffentliches Unternehmen | Public enterprise | Internationaler Wettbewerb | International competition | USA | United States | Wissensmanagement | Knowledge management | Verwaltung |
| Description of contents: | Table of Contents [gbv.de] ; Table of Contents [loc.gov] ; Description [loc.gov] |
| Extent: | XIX, 406 S graph. Darst 25 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliografie enthalten ; Bibliography included ; Glossar enthalten ; Glossary included |
| Language: | English |
| Notes: | Rev. ed. of: Improving service quality. 1995 Includes bibliographical references (p. 345-360) and index |
| ISBN: | 0-8493-3819-0 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10002705291