Improving service quality through managing customer contact : case of airlines
Su-Young Hwang; Eun-Mi Choung; Je-Man Boo and Seung-Chul Kim
| Year of publication: |
2015
|
|---|---|
| Authors: | Hwang, Su-Young ; Choung, Eun-Mi ; Boo, Je-Man ; Kim, Seung-Chul |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 15.2015, 2, p. 203-214
|
| Subject: | customer contact | CC | service quality | service operations | airline service | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
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