Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yefei Yang, Xiaofei Zhang, Peter K.C. Lee
| Year of publication: |
January 2019
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| Authors: | Yang, Yefei ; Zhang, Xiaofei ; Lee, Peter K. C. |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 207.2019, p. 70-80
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| Subject: | Service operations | Multi-period data | Online healthcare | Doctor behaviour | Patient satisfaction | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Gesundheitswesen | Health care system | Krankenhaus | Hospital | Ärzte | Physicians | Online-Handel | Online retailing | Digitale Plattform | Digital platform | Online-Marketing | Internet marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijpe.2018.11.009 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011957685