Improving the efficiency of IT help-desk service by Six Sigma management methodology (DMAIC) a case study of C company
| Year of publication: |
2011
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|---|---|
| Authors: | Li, Shing-Han ; Wu, Chi-Chuan ; Yen, David C. ; Lee, Ming-Chih |
| Published in: |
Production planning & control : PPC. - London [u.a.] : Taylor & Francis, ISSN 0953-7287, ZDB-ID 10481977. - Vol. 22.2011, 7 (1.10.), p. 612-628
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