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Effects of human resource development practices on service quality of services offshore outsourcing firms
Wickramasinghe, Vathsala, (2015)
Dienstleistungen in und zwischen Unternehmen : die Beurteilung unternehmensbezogener Dienstleistungen durch Mitarbeiter im Rahmen des Qualitätsmanagements
Hölzl, Sebastian, (2010)
The Challenge of Business Services’ Quality Evaluation from a Market Functioning Perspective
Tachiciu, Laurentiu, (2013)
Human resources development review : research and implications
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Evaluation in organizations : a systematic approach to enhancing learning, performance, and change
Russ-Eft, Darlene F., (2001)
Towards a meta-theory of learning and performance
Russ-Eft, Darlene F., (2011)