In the pursuit of quality and quantity : the competing demands in call centers
Steffanie L. Wilk
| Year of publication: |
2008
|
|---|---|
| Authors: | Wilk, Steffanie L. |
| Published in: |
Employment relationships : new models of white-collar work. - Cambridge [u.a.] : Cambridge Univ. Press, ISBN 0-521-86537-9. - 2008, p. 112-141
|
| Subject: | Callcenter | Call centre | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003711177