Increasing customer satisfaction with visualized root-cause analysis - CPM success in the mass market at British Telecom
John Bird
| Year of publication: |
2005
|
|---|---|
| Authors: | Bird, John |
| Published in: |
Corporate Performance Management : ARIS in der Praxis ; mit 5 Tabellen. - Berlin : Springer, ISBN 3-540-25007-7. - 2005, p. 235-247
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Großbritannien | United Kingdom | Beziehungsmarketing | Relationship marketing | Telekommunikationssektor | Telecommunications industry |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10002708126