Increasing involvement in self‐assessment: the Royal Mail approach

Explains the Royal Mail approach to self‐assessment. An increasing umber of companies are using a self‐assessment process at an organizational or business unit level, but this often has little impact at a local level. Describes how Royal Mail has increased involvement through unit self‐assessment.

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Year of publication:	1995
Authors:	Zaremba, Denise ; Crew, Tim
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 7.1995, 2, p. 29-32
Publisher:	MCB UP Ltd
Subject:	Assessment \| Employees \| Mailing \| Quality \| Royal Mail \| Self‐development \| TQM \| Training

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Type of publication:	Article
Type of publication (narrower categories):	case-report
Language:	English
Other identifiers:	10.1108/09544789510081081 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015033402