Increasing profits in service production through performance feedback that reduces cognitive time distortion
Year of publication: |
2022
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Authors: | Schéele, Fabian von ; Pashkevich, Natallia ; Haftor, Darek M. |
Published in: |
Journal of small business strategy. - Murfreesboro, TN : Middle Tennessee State University, ISSN 2380-1751, ZDB-ID 2472054-9. - Vol. 32.2022, 1, p. 11-23
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Subject: | Cognitive time | Clock time | Learning curve | service performance management | Kognition | Cognition | Lernprozess | Learning process | Performance-Management | Performance management | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality | Zeit | Time | Dienstleistungssektor | Service industry | Produktivität | Productivity |
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