Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kathrin Kölbl, Cornelia Blank and Wolfgang Schobersberger and Mike Peters
| Year of publication: |
2024
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|---|---|
| Authors: | Kölbl, Kathrin ; Blank, Cornelia ; Schobersberger, Wolfgang ; Peters, Mike |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 36.2024, 5, p. 1369-1395
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| Subject: | Service quality | Value | Satisfaction | Loyalty | PLS-SEM | IPMA | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Deutschland | Germany | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Zufriedenheit |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-10-2021-0303 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014548987