Increasing tips in less than two hours : impact of a training intervention on the amount of tips received by restaurant employees
Sébastien Fernandez, Florian Dufour, Vânia Costa, Charlotte de Boer, Lohyd Terrier, and Philippe Golay
| Year of publication: |
2020
|
|---|---|
| Authors: | Fernandez, Sébastien ; Dufour, Florian ; Costa, Vânia ; Boer, Charlotte de ; Terrier, Lohyd ; Golay, Philippe |
| Published in: |
The Cornell hospitality quarterly. - Thousand Oaks, Calif. : Sage, ISSN 1938-9663, ZDB-ID 2381244-8. - Vol. 61.2020, 1, p. 98-107
|
| Subject: | tipping behavior | restaurant | training | tip-enhancing behaviors | Gastronomie | Restaurant industry | Trinkgeld | Tipping behaviour | Betriebliches Bildungsmanagement | Employer-provided training | Tourismusberufe | Tourism employees | Konsumentenverhalten | Consumer behaviour | Wirkungsanalyse | Impact assessment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1938965519863297 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012158210